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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a xerox 560 but the copy botton is not high lighting

Customer Question

JA: Hello. What do you want help with?
Customer: I have a xerox 560 but the copy botton is not high lighting so i can copy
JA: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?
Customer: not sure i have to check
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: was printing and the machine develop the problem
JA: Is there anything else important you think the Printer Technician should know?
Customer: xpn549704 machine serial number
Submitted: 4 months ago.
Category: Printers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

What else shows on the control panel, and/or the screen, in the way of status or error indicators?

And, are you trying to photocopy? or trying to print from a computer?