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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 37653
Experience:  Printer and scanner problem resolver for over 15 years
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Installed new ink and not working, xp-830 about a year, mac,

Customer Question

installed new ink and not working
JA: What's the make/model number of your printer? How old is it?
Customer: xp-830 about a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: today it said low ink and i replaced with ew
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
still not working
Expert:  Richard replied 4 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.