Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Was it working wirelessly and just stopped working all of a sudden? Or it never has worked wirelessly yet?
Please let me know
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
Yes an error stops it going online, when it is in an error state
Go to Settings, and check the wireless status there.What does it say?
Choose WLAN please
No it works with windows 10, what happened though when you choose WLAN
set up wizzard please
ok, now when it finds yours select it please
which ever one is yours I do not know which one is your wifi network, it is the one you connect your computers and phones to ect
Ok, let me know the results please
ok, is it a windows or mac computer?
Thats something else, which version of windows is it?
Click start type in
devices and click on devices and printers when it shows
Then right click the brother printer and select remove
Then click add printer, click on it when it shows in the list and once installed, try to print to it
let me know the results please
Did it find the printer?
ok, and what was the message when you clicked on it to add it?
Thanks, ***** ***** is connected to the network, try to install it from the disks.
Let me know if it then installs please