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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 37545
Experience:  Printer and scanner problem resolver for over 15 years
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Brother Printer is not printing from computer because the

Customer Question

Brother Printer is not printing from computer because the wireless feature is off. I want to turn it on but have not been successful. HELP
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: I purchased it in December 2015 so it is about a hear and a half old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The model number is ***** L2380DW
JA: How long has this been an issue? What happened right before this popped up?
Customer: I changed from AT&T to Comcast provider but I changed that on the computer using the Infinity choice
JA: Is there anything else important you think the Printer Technician should know?
Customer: I have tried several things including putting the CD in the computer when trying to follow the prompts. They still can't fix it.
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

Was it working wirelessly and just stopped working all of a sudden? Or it never has worked wirelessly yet?

Please let me know

Customer: replied 4 months ago.
It was working but wireless turned off all of a sudden.
Expert:  Richard replied 4 months ago.
Can you please remove the power to the printer (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly. Let me know the results please
Customer: replied 4 months ago.
I unplugged the printer for ten minutes, tried to print something, and got a message stating that the printer is in error state.
Expert:  Richard replied 4 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 4 months ago.
Would this be the cause of it not being online? That was the original problem.
Customer: replied 4 months ago.
I can use the copy feature and there is not problem with the quality of the copy. It is when I am trying to print something from the computer that it will not do.
Expert:  Richard replied 4 months ago.

Yes an error stops it going online, when it is in an error state

Customer: replied 4 months ago.
I've done what you suggested and it is not working. I still can't print anything from the computer. The status in error
Customer: replied 4 months ago.
The WiFi light is not on.
Expert:  Richard replied 4 months ago.

Thanks

Go to Settings, and check the wireless status there.
What does it say?

Customer: replied 4 months ago.
Network or WiFi Direct?
Customer: replied 4 months ago.
I also could chose all settings.
Expert:  Richard replied 4 months ago.

Network please

Customer: replied 4 months ago.
Then I see Wired LAN or WLAN
Expert:  Richard replied 4 months ago.

Choose WLAN please

Customer: replied 4 months ago.
When I went through this before I had to put in the brother CD. I just noticed that it does not list Windows 10. Could that be the problem?
Expert:  Richard replied 4 months ago.

No it works with windows 10, what happened though when you choose WLAN

Customer: replied 4 months ago.
I can choose between TCP/Ip, WLAN assistant or set up wizzard
Expert:  Richard replied 4 months ago.

set up wizzard please

Customer: replied 4 months ago.
switch interface to wireless yes no
Expert:  Richard replied 4 months ago.

yes

Customer: replied 4 months ago.
searching ssid
Expert:  Richard replied 4 months ago.

ok, now when it finds yours select it please

Customer: replied 4 months ago.
home99432.4 Infinitywifi home 24b5
Customer: replied 4 months ago.
Do I choose Infinity wifi?
Expert:  Richard replied 4 months ago.

which ever one is yours I do not know which one is your wifi network, it is the one you connect your computers and phones to ect

Customer: replied 4 months ago.
Thanks This time it said I was connected and it printed a WLAN report. I'm going to print something from the computer now.
Expert:  Richard replied 4 months ago.

Ok, let me know the results please

Customer: replied 4 months ago.
I could not print from the computer. It says that the printer is in error state. However, the WIfi light is now on and the printer is on.
Expert:  Richard replied 4 months ago.

ok, is it a windows or mac computer?

Customer: replied 4 months ago.
It is a Windows However when I read the printout page just now I noticed that the hardward address says MAC
Expert:  Richard replied 4 months ago.

Thats something else, which version of windows is it?

Customer: replied 4 months ago.
Windows 10
Expert:  Richard replied 4 months ago.

Thanks

Click start type in

devices and click on devices and printers when it shows

Then right click the brother printer and select remove

Then click add printer, click on it when it shows in the list and once installed, try to print to it

let me know the results please

Customer: replied 4 months ago.
I delete the printer but when I attempted to add another printer (the same printer) it did not work
Expert:  Richard replied 4 months ago.

Did it find the printer?

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

ok, and what was the message when you clicked on it to add it?

Customer: replied 4 months ago.
I clicked on one that had same numbers but ended with vb. It told me to try again and make sure that your multi funching printer is still discoverable. The system can't find it.
Customer: replied 4 months ago.
Should I try to install it again from the disc?
Expert:  Richard replied 4 months ago.

Thanks, ***** ***** is connected to the network, try to install it from the disks.

Let me know if it then installs please