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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I lost the connection and now it won't connect. I get an

Customer Question

I lost the connection and now it won't connect. I get an error message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: WF-3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacOX 11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time. I used the printer on Sunday
JA: Is there anything else the Printer Technician should be aware of?
Customer: I went to preferences and clicked on the minus, then couldn't add
Submitted: 5 months ago.
Category: Printers
Expert:  Shefin replied 5 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Have you changed any wireless settings recently?

Thank you.

Shefin