Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is***** me to briefly go over your original question so I don't miss any details.
First, its not really the printer that is the problem as if you look at the following link it states that OS X v10.9 Mavericks, OS X v10.10 Yosemite, OS X v10.11 El Capitan are compatible meaning that its your version of OS which is 10.6.8 is very old. Therefore before you take the printer back, I would try and see if your macbook can upgrade to the most recent version of MAC OS which is 10.12. Or since 10.12 requires 10.7 already installed you may have no choice but to upgrade to 10.11 El Capitan first and then you can stay there or then upgrade again to 10.12 Sierra.
Sorry here is the link I was speaking of http://www8.hp.com/au/en/products/printers/product-detail.html?oid=13403317#!tab=specs
IN order to upgrade first you need to make sure you have at least 2GB of memory. You can find this on your mac by clicking the apple and then choosing "about this mac".
Then you can download El Capitan from the following site https://itunes.apple.com/app/os-x-el-capitan/id1147835434?mt=12 and then follow the onscreen instructions. Once that is complete then let me know and then I can help you download the drivers if needed for your printer. Sometimes mac will already recognize the drivers but we can check later.
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