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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20228
Experience:  5+ years as Tech
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Got an error has occurred warning. Support code B203, Cannon

Customer Question

Got an error has occurred warning. Support code B203
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Cannon MG7520 is the model and yes I did double check the code
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Got new source of wifi. Reconnected printer to new wifi. This was the first time I have tried to print since new conenction
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that I know of
Submitted: 5 months ago.
Category: Printers
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

The b203 is an internal failure error.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 5 months ago.
Expert:  crash2199 replied 5 months ago.

How old is the printer?

Expert:  crash2199 replied 4 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.