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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I send a from my fax 604-747-2650 to this fax #

Customer Question

Hi Pearl when I send a from my fax (###) ###-#### to this fax #(###) ###-#### my fax says everything went through but the other fax says it comes through blank I have sent it right side up reversed it.
JA: What's the make/model number of your printer? How old is it?
Customer: Epson Work Force 3540 2013 03 -23
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IMAC 24 " early 2008 OS X EL CAPITAN
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just earlier today
JA: Is there anything else the Printer Technician should be aware of?
Customer: I did the status report of fax connection
Submitted: 5 months ago.
Category: Printers
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

With the fax machine powered on, remove the power cord from the back.

Wait 2 minutes

Plug in the power cord and power it on

Try to send the fax now

Customer: replied 5 months ago.
Hi Josh Do you have a fax # if you do I can send you 3 pages that will show you what happened
Customer: replied 5 months ago.
No
Expert:  crash2199 replied 5 months ago.

With the fax machine powered on, remove the power cord from the back.

Wait 2 minutes

Plug in the power cord and power it on

Try to send the fax now

Customer: replied 5 months ago.
faxing
Expert:  crash2199 replied 5 months ago.

Great; let me know how it goes

Customer: replied 5 months ago.
Josh I got my answer back it is still the same problem so pay the what is owing Cancel my membershipThanks
Expert:  crash2199 replied 5 months ago.

Does it only happen to that one person?