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My printer will not print....says not connected.....this is

Customer Question
first time with this problem....it...
My printer will not print....says not connected.....this is first time with this problem....it has been working fine up until lately.
JA: Have you tested the connections by doing a ping utility test?
Customer: yes....not problem there
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Apple Mac 14GH2 wireless
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: 2014
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am not an expert at correcting problems...I usually have to get my daughter to help...she's not available!!!!
Submitted: 6 months ago.Category: Printers
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Answered in 7 minutes by:
5/10/2017
Technician: Kamil Anwar, Technician replied 6 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 5,426
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
5,077 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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