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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new hp 17g121wm. trying to install an HPoffice jet

Customer Question

I have a new hp 17g121wm. trying to install an HPoffice jet pro 8600
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP pavilion note book
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 2017
JA: How long has this been an issue? What happened right before this popped up?
Customer: would not recognize usb
JA: Is there anything else the Printer Technician should be aware of?
Customer: I have downloaded printer disk
Submitted: 4 months ago.
Category: Printers
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried changing the USB port?

Customer: replied 4 months ago.
still didn't reconize
Expert:  Kamil Anwar replied 4 months ago.

Try restarting the computer and then try again.

Customer: replied 4 months ago.
ok thank you
Expert:  Kamil Anwar replied 4 months ago.

let me know if it solves the issue.