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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to create document to send to attorney in

Customer Question

I am trying to create document to send to attorney in Florida . I have printed 30 or so pages - I am not able to FAX pages - Don't know how to FIX SSID - it shows "not set"on "Wireless Networl Test results.
JA: What's the make/model number of your printer? How old is it?
Customer: month old - - HP ENVY 4520 - intending to fax with it - Network (SSID)not set and do not have documentation HELP
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: 10.10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've had this problem since Monday May 7- I am still receiving faxes - iddn't notice TEST print out "Wireless Network Test Results"showed Pass - Pass - Not Run - CONNECTIVITY All not run Network FAIL Wireless Networks Detected - 13 Settings (ALL)not Run Current Configuration Network Name(SSID) Not Set - Hardware address (MAC) c8:d3:ff:7b:38:c4 remainder not applicable
JA: Is there anything else the Printer Technician should be aware of?
Customer: don't thinks so
Submitted: 5 months ago.
Category: Printers
Customer: replied 5 months ago.
How much longer will answer(s) take - I need to fax pages to attorney and I do not have info for using device as fax
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Robert M. replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 5 months ago.

what that sounds like is the printer is not connected to your wifi network.

are you able to print to it ?