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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PRINTER ERROR, ALL IN ONE WHERE IS MODEL #? APPRX 5 YEARS,

Customer Question

PRINTER ERROR
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: ALL IN ONE WHERE IS MODEL #?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: APPRX 5 YEARS
JA: How long has this been an issue? What happened right before this popped up?
Customer: CHANGED CARTRIDGE (251m)
JA: Is there anything else important you think the Printer Technician should know?
Customer: STATES ERROR HAS OCCIRRED
Submitted: 5 months ago.
Category: Printers
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

What error are you getting?

Customer: replied 5 months ago.
STATES PRINTER ERROR HAS OCCURRED
I TURNED OFF AND RESTARTED AS DIRECTED.
SAME RESULT
Expert:  Kamil Anwar replied 5 months ago.

Have you troubleshooted the printer?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
CAN WE SPEAK BY PHONE?
Expert:  Kamil Anwar replied 5 months ago.

I can not take call at the moment , i can connect remotely to troubleshoot the issue.

Customer: replied 5 months ago.
OK
Expert:  Kamil Anwar replied 5 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me

Customer: replied 5 months ago.
NEVER MIND
I WILL PROBABLY BUY NEW PRINTER
THANKS FOR YOUR HELP
Expert:  Kamil Anwar replied 5 months ago.

Okay Thanks.