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Louie, Technician
Category: Printers
Satisfied Customers: 12661
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Ink Absorber is full. How do I replace it on my PIXMA

Customer Question

Ink Absorber is full. How do I replace it on my PIXMA ip6310D?
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: The printer is 8 plus and it has never happened before.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP with Windows Vista.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I ran out of the 52 ink and have difficulty gtting replacment. Yestreday when the new cartiridge went n the alarm started flashing. I replaced the drivers last night but til get error.
JA: Is there anything else important you think the Printer Technician should know?
Customer: It has been a great little machine. I cannot find any instructions in the manual on how to clean the absorber despite all the utube videos!
Submitted: 5 months ago.
Category: Printers
Expert:  Louie replied 5 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, are you then considering a DIY (do-it-yourself) repair approach?

Customer: replied 5 months ago.
I will consider either DIY or a reasonable relacement part if service is avaiable in the Plano TX area.
Customer: replied 5 months ago.
I do not want remote connection as that will not help with this issue. I need to know how to gt the replacement part and instructions on installing it.
Expert:  Louie replied 5 months ago.

Thank you for your kind understanding of automated-systems / machine-generated followups, ads & offers.

There are four (4) major concerns with a DIY particularly with a Canon PIXMA iP6310D OM aside from just being messy:

  • everything must be removed as the ink absorbers are at the very bottom;
  • replacements ink absorbers are only available from Canon who provides them to authorized Service Centers only;
  • because the chassis, platen and other parts have to be removed, it would require alignment after assembly;
  • resetting the ink absorber counter would need a software resetter (purchased separately).

Or would contact information to authorized Canon Service Centers in Plano TX be preferred.

Please post back how you would want to approach this and/or should additional information be needed.

Customer: replied 5 months ago.
please send authorized Canon service information in Plano area. t\Thanks for your help.
Expert:  Louie replied 5 months ago.

Please contact Canon directly @ 1-800-OK-CANON

Or click HERE.

Alternatively inquire from:

  • Comp US
  • 721 Central Expressway Collin Creek Village VI
  • Plano, TX 75075
  • ***-***-****
  • Camera Stop Inc.
  • 3400 Preston Road #230
  • Plano, TX 75093
  • ***-***-****
  • Best Buy
  • 3333 Preston Road #200
  • Frisco, TX 75034
  • ***-***-****
Expert:  Louie replied 5 months ago.

Any update?

Expert:  Louie replied 5 months ago.

Hi again,

Is further assistance needed with this?