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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer goes to sleep and is very slow to restart. I shut

Customer Question

My printer goes to sleep and is very slow to restart. I shut it down sometimes it works, sometimes not. Brenda
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother DCP7020
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: II may be using it one day and it works fine. When I go to use it the next hour, it show sleep. The information goes to the printer but won't print.
JA: Is there anything else the Printer Technician should be aware of?
Customer: No
Submitted: 5 months ago.
Category: Printers
Expert:  arsufi2002 replied 5 months ago.

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 5 months ago.

Did you try increasing the sleep time?

The default sleep time is 5 min. You can increase it up to 99 min.

Customer: replied 5 months ago.
The sleep time default is currently 1 hour and turn on never? Not sure what this means.
Expert:  arsufi2002 replied 5 months ago.

Can you change the turn on option from never?

Expert:  arsufi2002 replied 5 months ago.

You can also turn off the sleep mode. To do that, press the Options and Start button simultaneously.