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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to scan onto my laptop but not sure how to set

Customer Question

Hello, I am trying to scan onto my laptop but not sure how to set it up so that I can do this
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: its an Epson XP 410 and about 3 yr pld
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its an Asus laptop about 15 months old and Im running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time I am trying to scan somwthing
JA: Is there anything else important you think the Printer Technician should know?
Customer: I dont think so
Submitted: 5 months ago.
Category: Printers
Expert:  Joel Kalman replied 5 months ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I can solve your problem.

Expert:  Joel Kalman replied 5 months ago.

How is your printer connected: usb, ethernet, or wireless?

Customer: replied 5 months ago.
I think it must be wireless, when I try to scan it comes up with a USB option
Expert:  Joel Kalman replied 5 months ago.

It is common for wireless connections to be intact for printing but lost for scanning. The remedy is to uninstall and reinstall the printer drivers.

Customer: replied 5 months ago.
Thats ok I will try do this myself, thank you
Expert:  Joel Kalman replied 5 months ago.

Okay. Please let me know if you run into any problems.