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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My cannon printer mdl mx922 will not scan a document and

Customer Question

My cannon printer mdl mx922 will not scan a document and send it to my Asus laptop computer. It used to, but will not now. I run windows 10. I have no problem printing documents from computer to printer.
Submitted: 4 months ago.
Category: Printers
Expert:  Jason Jones replied 4 months ago.


Are you attempting to make the scan by pressing the Scan button on the printer or are you trying to scan from within an application on the computer?

Thank you,