How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It will print, but will not scan to my computer. HO deskjet

Customer Question

it will print, but will not scan to my computer.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HO deskjet 3050A J6 its about 5 or 5 years old. I just updated drivers, and I'm using it wireless.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7 Pro 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have not tried to scan to my computer a long time but it does print out texts.
JA: Is there anything else the Printer Technician should be aware of?
Customer: I have tried the HP Diganost
Submitted: 4 months ago.
Category: Printers
Expert:  UranIT replied 4 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

it seems that there is an issue with driver. I can remote into your computer, reinstall drivers and make sure everything is working.

is this something you are interested in?

Expert:  UranIT replied 4 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.