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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new Epsonwf-3640, I ran out of black ink so I

Customer Question

I have a new Epsonwf-3640
JA: What's the make/model number of your printer? How old is it?
Customer: I ran out of black ink so I ordered a package of ink from B and H I bought it at Cost-Co several months ago. about Christmastime.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Well it says I have OSX Yosemite but I hadn't realized I had upgraded to that system, until this mintue. Ha!
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am getting a signal onmy printer that says:Code )X69
JA: Is there anything else important you think the Printer Technician should know?
Customer: OX 69
Submitted: 4 months ago.
Category: Printers
Expert:  Joel Kalman replied 4 months ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I can solve your problem.