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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Why is my printer not printing, PIXMA MG5420 6yrs old maybe,

Customer Question

Why is my printer not printing
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: PIXMA MG5420 6yrs old maybe
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS X EL CAPITAN 10.11.6 I PRINTED SOME PHOTOS AND NOW I CANNOT PRINT REGULAR STUFF
JA: How long has this been an issue? What happened right before this popped up?
Customer: I PRINTED SOME PHOTOS WHICH I NEVER DID BEFORE BUT I CAN PRINT
JA: Is there anything else important you think the Printer Technician should know?
Customer: I can take a photo and put it on my home screen ? and then I can print it. ?
JA: What confuses you?
Customer: I cannot print anything I cannot copy anything.
Submitted: 5 months ago.
Category: Printers
Expert:  Robert M. replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 5 months ago.

when you say you can't copy either. You mean that using the printer directly and hitting the copy button it will not print a copy of what you put on the scanner glass or in the ADF unit ?

Are there any error messages or error lights on the printer itself ?