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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just had a video transferred from my samsung galaxy s7 to

Customer Question

I just had a video transferred from my samsung galaxy s7 to my hp laptop and when trying to play the video, I got the picture but not any volume
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: this is a laptop issue not a printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am not printing I'm trying to play a video. hat was copied from the table to the laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened when I tried to copy the video from the laptop to a dvd rw disk and tried to play it and i do not have any volume and the volume is turned up.
JA: Is there anything else important you think the Printer Technician should know?
Customer: no, i do no need a priner technician I need a laptop tech
Submitted: 4 months ago.
Category: Printers
Expert:  jeffreybongers replied 4 months ago.

Hello and welcome.

My name is***** will be assisting you today.

So to clarify with which software are you opening the video on your computer?

Kind regards,

Jeff