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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My OfficeJet Pro 8500A is constantly aligning and cleaning.

Customer Question

Good afternoon, Sir,
My OfficeJet Pro 8500A is constantly aligning and cleaning. When it's not busy wasting ink doing that, today the cyan stopped printing. There's plenty of ink in the cartridge. I'm so fed up with this printer, warranty expired in 2013.
Sheri
Submitted: 5 months ago.
Category: Printers
Expert:  jeffreybongers replied 5 months ago.

Hello and welcome.

My name is***** will be assisting you today.

So to clarify have you tried updating the drivers and firmware of the OfficeJet Pro 8500A?

Kind regards,

Jeff