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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm having difficulty accessing and printing documents.

Customer Question

I'm having difficulty accessing and printing documents.
JA: What's the make/model of your device? How old is it?
Customer: Sorry. I got cut off. It's an HP Notebook and I purchased it just this past week. It appears I picked up a virus.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It began just this morning. I tried the CC leaner to erased extraneous software and habve changed my password. There still seems to be a blockage.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Am not sure. Will answer his or her questions.
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please what happens when you try to print? What error do you receive?

Please let me know

Customer: replied 5 months ago.
I have already established a three year Geeksquad account so should not be establishing a new one.
Customer: replied 5 months ago.
if you can remotely connect to my device, that will be fine. There should be no additional payment.
Expert:  Richard replied 5 months ago.

Hi there

We are not the GeekSquad but Just Answer, a technical support desk

Customer: replied 5 months ago.
It looks like there's been a misunderstanding because I thought you were Geeksquad, with whom I have a newly established contract.
Expert:  Richard replied 5 months ago.

ok no problem