Printer Repair Questions? Ask IT Technicians for Answers ASAP
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My name is***** will be assisting you today.
I'm so sorry for the extended wait time. Did you still need assistance with your issue?
Do you still need assistance regarding this problem?
Waiting for your reply,
This is no problem, I am from the Netherlands.
Have you tried updating the drivers and the firmware of the Phaser 8560 printer?
When you go to this link: http://www.support.xerox.com/support/phaser-8560/downloads/enus.html?operatingSystem=win7x64
Are you able to install that firmware?
Please also the firmware update from that site please.
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I understand this.
Please let me know when you are able to continue to solve this.
When you click on firmware on the same page.
Are you able to download this?
With your version of MAC OS X, correct.
Did this solve the printer problem?
Please let me know how this goes.
I understand Bruce.
Does it matter if you make a copy, or does the paper jam then also occurs?
Let me look into this for you.