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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not printing text from documents. I am able to

Customer Question

my printer is not printing text from documents. I am able to print photo, but no text
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MX700 It's about 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: a couple of weeks. I can't pin point an event
JA: Is there anything else important you think the Printer Technician should know?
Customer: we did remove a modem due to transition from Time Warner to Spectrum
Submitted: 4 months ago.
Category: Printers
Expert:  arsufi2002 replied 4 months ago.

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 4 months ago.

Is the black ink cartridge empty?