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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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Brother J4420DW - want to set up in wireless mode....Seems

Customer Question

Brother J4420DW - want to set up in wireless mode....Seems to be reading wireless modem....can't print...item stays in que
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

are you using the printer with a PC or Mac

Customer: replied 4 months ago.
Laptop Toshiba windows 7
Expert:  Michelle replied 4 months ago.

does the printer show as connected to wifi router

Customer: replied 4 months ago.
No thanks..... yes
Customer: replied 4 months ago.
entered password...said it was connected
Customer: replied 4 months ago.
shows up on computer as preferred printer...when I try to print it just stays in the que and does not print
Expert:  Michelle replied 4 months ago.

right click on printer icon..click on printer properties

click on the ports tab

let me know which port is selected

Customer: replied 4 months ago.
nothing under port
Expert:  Michelle replied 4 months ago.

is this the first time you are setting up the printer on wifi mode

Customer: replied 4 months ago.
No worked in past...my internet provider had a glitch and had to re-set everything up
Customer: replied 4 months ago.
Modem lost it's programming
Expert:  Michelle replied 4 months ago.

did you reinstall the printer software

Customer: replied 4 months ago.
no...misplaced the disc
Customer: replied 4 months ago.
probably can re-load from manufacture
Expert:  Michelle replied 4 months ago.

Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem

Would you like remote assistance or would prefer following the steps yourself

Customer: replied 4 months ago.
I am poor senior citizen
Expert:  Michelle replied 4 months ago.

not a problem..i understand...

follow these steps

right click on printer icon and click remove

click on below link to download and install the brother printer software

http://support.brother.com/g/b/downloadtop.aspx?c=eu_ot&lang=en&prod=mfcj4420dw_us_eu

Expert:  Michelle replied 4 months ago.

download and install the brother printer software for wifi connection

let me know once done

Customer: replied 4 months ago.
now icon is nowhere to be found
Customer: replied 4 months ago.
is there a fee for you assistance...?
I must come back tomorrow night....running out of time now
Expert:  Michelle replied 4 months ago.

yes..icon will not be there

that means that the iocn you had was for the printer with old router settings and was corrupt

did you download and install printer software from the link

Expert:  Michelle replied 4 months ago.

i can provide remote assistance at a very nominal price and get this done for you right away

Customer: replied 4 months ago.
I thought I did....
Expert:  Michelle replied 4 months ago.

you may resume tomorrow if you wish

Customer: replied 4 months ago.
Sorry, I must come back tomorrow.....0430 come early
Expert:  Michelle replied 4 months ago.

ok sure

Customer: replied 4 months ago.
Maybe I can find enough
$$ to afford your $20 deal
Expert:  Michelle replied 4 months ago.

lets resume tommorrow and we can work that out

Customer: replied 4 months ago.
ok,,,shall I ask for you
Expert:  Michelle replied 4 months ago.

save this page to your favorites and reopen it tomorrow and reply to me

Customer: replied 4 months ago.
Michelle are you here tonight...?
Customer: replied 4 months ago.
09 May 2017 06:18Michelle are you here tonight...?
Expert:  UranIT replied 4 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you

we can pickup where you have left off with Michelle

Customer: replied 4 months ago.
was wondering if she was available tonight
Expert:  UranIT replied 4 months ago.

that I am not sure, we are all independent professionals and work our own available hours.

If you'd like to wait for Michelle, I will opt out and when she is available - she will continue with you

Customer: replied 4 months ago.
I prefer to go with her as she started helping me last evening
Expert:  UranIT replied 4 months ago.

sure, you got it!

Expert:  Michelle replied 4 months ago.

Hi, My apologies. I might have been offline when you posted a reply

Let me know what time you would like to resume

Customer: replied 4 months ago.
Hello Michelle....are you on duty tonight...?
Expert:  Michelle replied 4 months ago.

i am online now and will be on Sunday morning as well

let me know what time would be fine

Customer: replied 4 months ago.
Michele I am here now...
Expert:  Michelle replied 4 months ago.

great

please click here and download and install the driver software

if you want me to remote connect and do this let me know

Customer: replied 4 months ago.
I did locate the Brother disc....I tried using it...goes to certain point and then does respond to further attempts
Expert:  Michelle replied 4 months ago.

not a problem..i will remote connect and resolve this for you

click here for remote assistance

in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Expert:  Michelle replied 4 months ago.

waiting for you to connect

Customer: replied 4 months ago.
what will cost me...?
Expert:  Michelle replied 4 months ago.

nothing as of now

i would like to remote connect and check first

Expert:  Michelle replied 4 months ago.

will wait for your response tomorrow