How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Cannot connect printer to my computer via wifi, MFC-J410W I

Customer Question

cannot connect printer to my computer via wifi
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J410W I just changed my router for wifi out and had to use a different code for wifi security code.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: since I got a new router for wifi. dont have instructions on how to connect this printer to my laptop[
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

what is the version of windows on the laptop