Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I am here to help you when you are ready?
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OK...I understand what you did...but not following exactly what the problem is now...are you saying nothing is printing now?
So you went from the normal 3 primary colors + black...to 4 black cartridges ONLY now?
OK...so ALL 6 are black now?
does the printer work again if you go back to normal 5 color + 1 black?
OK...well these cartridges have micro chips on them...so going all BLACK is not going to work in an attempt to "fool" your system
that's why they are so expensive
you can see the micro chips right there on them when you pull them out
Was a pleasure helping you…if you have any further issues or are not completely satisfied please tell me what I can do for you…however if you are good to go and happy please take a moment to leave me 5 stars at the top so I can know I did right by you…thanks again!!!
However...if you want me to show you how to force the printer to print in BLACK ONLY...I can log into your computer and show you
Also...if you appreciate my help from the first part...please show your appreciation with rating me 5 stars above