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Damian Costa
Damian Costa,
Category: Printers
Satisfied Customers: 141
Experience:  Owner at Total Service Computers
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I changed all the color print cartridges to black cus we

Customer Question

I changed all the color print cartridges to black cus we print black transparencies for our screen printing businesss and it wont let me print anything. Is there something i need to reset???? thank u
JA: What's the make/model number of your printer? How old is it?
Customer: Epson Artisan 1430 n less than a yr
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC n not sure what u r saying bout OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: when i changed all to black....nothng
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Damian Costa replied 5 months ago.

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I am here to help you when you are ready?

Please be aware that we are very busy and you may have to wait for a response. Thank you for your patience.

Customer: replied 5 months ago.
ready now
Expert:  Damian Costa replied 5 months ago.

OK...I understand what you did...but not following exactly what the problem is now...are you saying nothing is printing now?

Customer: replied 5 months ago.
nothing
Expert:  Damian Costa replied 5 months ago.

So you went from the normal 3 primary colors + black...to 4 black cartridges ONLY now?

Customer: replied 5 months ago.
there is 5 other colors besides black
Expert:  Damian Costa replied 5 months ago.

OK...so ALL 6 are black now?

Customer: replied 5 months ago.
they were but I changed them bk to original but I can change them bk to black if u want me to
Expert:  Damian Costa replied 5 months ago.

does the printer work again if you go back to normal 5 color + 1 black?

Customer: replied 5 months ago.
no because it says that one of the color cartridges is low of ink
Expert:  Damian Costa replied 5 months ago.

OK...well these cartridges have micro chips on them...so going all BLACK is not going to work in an attempt to "fool" your system

Expert:  Damian Costa replied 5 months ago.

that's why they are so expensive

Customer: replied 5 months ago.
oh ok thank u so much
Expert:  Damian Costa replied 5 months ago.

you can see the micro chips right there on them when you pull them out

Expert:  Damian Costa replied 5 months ago.

Was a pleasure helping you…if you have any further issues or are not completely satisfied please tell me what I can do for you…however if you are good to go and happy please take a moment to leave me 5 stars at the top so I can know I did right by you…thanks again!!!

Expert:  Damian Costa replied 5 months ago.

However...if you want me to show you how to force the printer to print in BLACK ONLY...I can log into your computer and show you

Expert:  Damian Costa replied 5 months ago.

Also...if you appreciate my help from the first part...please show your appreciation with rating me 5 stars above