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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is no longer connecting to the router, Officejet

Customer Question

My printer is no longer connecting to the router
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Officejet 6500A Plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7. Pearl I had you a few minutes ago, went to get a glass of water and a pay page replaced this one. I believe I purchased a plan several months ago.
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few weeks. It started when I installed a Wireless Nest Thermostat
JA: Is there anything else important you think the Printer Technician should know?
Customer: no Wait I believe I purchased a support plan
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,