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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My model mfc-j5720dwis telling me out of memory when I

Customer Question

my model mfc-j5720dwis telling me out of memory when I attempted to fax around 30 pages
JA: What's the make/model number of your printer? How old is it?
Customer: two years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc Microsoft windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was operating fine until this last fax attempt
JA: Is there anything else the Printer Technician should be aware of?
Customer: i' m also seeing that my scanner attempt will not load into file to attach and send
Submitted: 4 months ago.
Category: Printers
Expert:  Joel Kalman replied 4 months ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I can solve your problem.

Customer: replied 4 months ago.
joelok please solve problem
why is printer telling me out of memory and
scanner not sending attachment to computer to
attach to email
dan
Expert:  Joel Kalman replied 4 months ago.

We can only solve one problem at a time. Let's concentrate on the fax issue. Your document tis too large to be held in fax memory before sending it. The solution is to scan and send the sheets in real time. You can change this option in the fax settings using your printer software.

Customer: replied 4 months ago.
how do I do that
Customer: replied 4 months ago.
updated second time
what do I have to do to change / fix printer
Expert:  Joel Kalman replied 4 months ago.

Payment has been denied for this service. Please contact your credit card company.

Customer: replied 4 months ago.
joelthank you
will try to figure this out
or you can call me at(###) ###-####dan m
Expert:  Joel Kalman replied 4 months ago.

Credit card companies are rightly suspicious of online transactions. You just need to tell then that this is a valid charge.

Expert:  Joel Kalman replied 4 months ago.

Dan,

It should be a simple matter to get that straightened out. Then you can request the Secure Remote Assistance again.

Joel