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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It goes offline after a copying something and will not shift

Customer Question

It goes offline after a copying something and will not shift back to printing mode
JA: What's the make/model number of your printer? How old is it?
Customer: MF 210 Series. About 2-3 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Dell, Microsoft suite and OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since the printer was installed. I have uninstalled and reinstalled many times and fussed about with all the printer buttons. Sometimes I can print after that but once I copy something, it won't print again.
JA: Is there anything else the Printer Technician should be aware of?
Customer: I think that's it.
Submitted: 5 months ago.
Category: Printers
Expert:  jeffreybongers replied 5 months ago.

Hello and welcome.

My name is***** will be assisting you today.

So to clarify have you tried updating the drivers and the firmware of the printer?

Kind regards,

Jeff

Customer: replied 5 months ago.
No I haven't. You reference mg2520 printer. I have a Canon MF 210 Series printer.
Customer: replied 5 months ago.
I'm looking for an answer and just paid a fee to justanswers.com. I'm not interested in layers of fees.
Expert:  jeffreybongers replied 5 months ago.

I understand.

Do you want me to remotely connect to your computer and have a look, free of charge?

Kind regards,

Jeff

Customer: replied 5 months ago.
OK, let's give it a try.
Expert:  jeffreybongers replied 5 months ago.

Great!

If you are on a windows computer, Click this link
http://download.teamviewer.com/download/TeamViewerQS.exe
A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the Teamviewer download and it shows you an ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect

Please let me know how this goes.

Kind regards,
Jeffrey

Customer: replied 5 months ago.
ID 240-458-135
PW 4989
Expert:  jeffreybongers replied 5 months ago.

connecting