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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have the HP e4500 printer. It has always worked but I

Customer Question

Hi John, I have the HP e4500 printer. It has always worked but I added the Amazon Alexa unit a few weeks ago, and this being the first time I have tried my wireless connection. I can't get the unit to work.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Sorry, it sent before I was ready. It is the Envy 4500 e
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac laptop . I think it is 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the first time I have experience this problem.
JA: Anything else you want the printer expert to know before I connect you?
Customer: i have reached the point where it ask for a password i have put in everything that i think might apply - like the email address, the name of the printer, etc. but nothing seems to work
Submitted: 4 months ago.
Category: Printers
Expert:  Robert French replied 4 months ago.

Hello, my name is ***** ***** I will do my best to help you today!

Expert:  Robert French replied 4 months ago.

So it sounds like the printer is asking for the wifi password. That would be the same password ***** you use to connect your phone/laptop to the wifi. Have you tried entering that in? or are you not sure what it is?

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