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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14599
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer is not recognizing my ip address. I have had

Customer Question

my computer is not recognizing my ip address. I have had printer for two years and suddenly I can't print. I tried reinstall but again ip wasn't recognized. I can print out configure page and copy Other tests show printer offline
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 3830 office jet
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell inspiron with windows 10 installed about a year ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: I hadn't printed off computer for about a month but had copied. anti virus cleanup was done not long ago but I'm fairly sure I printed off computer since then. Nothing I can think of happened just before this attempt on Sunday
JA: Anything else you want the printer expert to know before I connect you?
Customer: Could thunderstorms recently have fried something
Submitted: 3 months ago.
Category: Printers
Expert:  John replied 3 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

The best way to verify if the printer is still alive is connecting it to the computer with its USB cable. Please do that, wait a couple of minutes and try to print.

If that does not work, please download the newest driver for your printer from here ====> <==== CLICK HERE

Download, Install, and then try to print.

If it does not work, or if you are trying to install the printer via wireless, do you know the name and the password ***** your wireless network?

Thank you


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