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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Power off this morning. Now lost the scanner and printer.

Customer Question

Power off this morning. Now lost the scanner and printer. Can't remember whether I had an installation disc. How do I fix it?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP 420. Only installed a month or so ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was working perfectly until power failure this morning
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

how is printer connected to computer..usb or wifi

Customer: replied 4 months ago.
Just refund my money, otherwise matter will be reported to police fraud squad
Expert:  Michelle replied 4 months ago.

if you have billing issues please contact customer care

http://ww2.justanswer.com/help

Customer: replied 4 months ago.
See above. You have one hour before matter is reported to police

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