Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Is it going through the motions, but outputting a blank page?
Thank you for confirming,
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.
Best regards, Nathan
Great, glad that did the trick for you.
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