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WHEN I TRY TO PRINT THE WINDOW TO SAVE COME UP I FILE OUT…

Customer Question
WHEN I TRY...

WHEN I TRY TO PRINT THE WINDOW TO SAVE COME UP I FILE OUT THE INFORMATION TO SAVE THEN THE PINTER STILL DOES NOT WORK

Technician's Assistant: What's the make/model number of your printer? How old is it?

IT IS A CANON PIXMA IS 2YRS OLD CIN-IP 100 BHERE IS SERIAL ADKM18618

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I HAVE NEVER HAD THESE TO HAPPEN

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

IT JUST STARTED. I AM DOING INCOME TAXES WHEN I WHEN TO PRINT THE RECIPT THAT WHAT HAPPEN

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

JUST I NEED PRINTER TO WORK

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
4/18/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 39,393
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Does this issue occur when you print an internet web page, or a document, or a picture, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
What's your internet browser program, such as Internet Explorer, Safari, Chrome, Firefox, Microsoft Edge, etc.?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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