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Ask Jennifer French Your Own Question
Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 131
Experience:  Owner at Down Home Technical Solutions
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I have a Kodak 5210 printer and the printer head is not

Customer Question

I have a Kodak 5210 printer and the printer head is not printing on paper. Color and black ink cartridges are full. I did calibrated and cleaned printer head.
JA: Can you guesstimate how old your Kodak is? And just to clarify, what's the exact model?
Customer: about 8 years old and it has worked great until 2 days ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: see previous note - just started
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not a this time as I tried all troubleshooting available
Submitted: 4 months ago.
Category: Printers
Expert:  Jennifer French replied 4 months ago.

Hello! My name is ***** ***** I will be assisting you with your printer issue today.

I have a few questions so I can have a better understanding of where to begin with your issue.

How long have those cartridges been in the printer itself? Did you do a manual print head cleaning or the one through the program or device?

Please let me know.

Expert:  Jennifer French replied 4 months ago.

Did you still need assistance?