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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't scan or copy cleaned everything it say no scan

Customer Question

it won't scan or copy cleaned everything it say no scan options
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: j6480 in fact it acts like it wants to but won't
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: just received this printer from my friend
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that you
Submitted: 4 months ago.
Category: Printers
Expert:  Robert French replied 4 months ago.

Hello, my name is ***** ***** I will do my best to help you today!

Expert:  Robert French replied 4 months ago.

Are you trying to scan from the computer or printer itself? And does it give you any error message?

Expert:  Shefin replied 4 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you not able to copy like Xerox without using the computer?

May I know the exact response you are getting while trying to copy?

Thank you.


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