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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP Office Jet 6500 will not print. It is saying not

Customer Question

my HP Office Jet 6500 will not print. It is saying not connected to computer, this jest started having this problem.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: not sure
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc dell
JA: How long has this been an issue? What happened right before this popped up?
Customer: jest started
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have looked and can't see anything that has changed
Submitted: 3 months ago.
Category: Printers
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is possible that the printer lost the configuration settings. Are you able to make copies from the printer itself ?

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