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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MFC-J480DW, CONNECTED BUT NOT PRINTING. ON IPHONE IT SAYS

Customer Question

MFC-J480DW
JA: What's the make/model number of your printer? How old is it?
Customer: CONNECTED BUT NOT PRINTING. ON IPHONE IT SAYS "NO AIRPRINT PRINTERS FOUND"
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Trying to print from iphone
JA: How long has this been an issue? What happened right before this popped up?
Customer: Brand new printer never been used
JA: Anything else you want the printer expert to know before I connect you?
Customer: Have downloaded the iPrint &Scan App on iphone
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

If you open the App, does the app find the printer?

Please let me know

Customer: replied 4 months ago.
NO. IT IS A BROTHER PRINTER AND I AM TRYING TO PRINT FROM MY IPHONE BUT THE PHONE SAYS "NO AIRPRINT PRINTERS FOUND"
Expert:  Richard replied 4 months ago.

Is the printer connected to your wifi network?

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

Thanks

On the iPhone hold the home and power buttons until you see the apple logo then release.

Let the iPhone restart and tell me if it then finds it please on the app

Customer: replied 4 months ago.
No change
Expert:  Richard replied 4 months ago.

Thanks

If you go to settings, wifi on the iphone, does it indicate it is connected to the wifi network? Same one as the printer?