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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I purchased Microsoft office today but it didn't complete

Customer Question

I purchased Microsoft office today but it didn't complete installation. How do I bring it back.
JA: What's the make/model number of your printer? How old is it?
Customer: The computer is brand new I don't have a printer, this is my computer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm not printing, I'm trying to install the software program.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the computer yesterday and bought Microsoft office today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  UranIT replied 4 months ago.

Hello and thanks for using , I am Serge and I will try my best to assist you.

Which version of MS Office did you purchase? 2016 or 365?

Customer: replied 4 months ago.
2017 go 15.6 and a6-7310 quad core
Expert:  UranIT replied 4 months ago.

Did you purchase software online or in the store?