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I have a Officejet 4650. I cannot keep it connected

Customer Question
I have a Officejet...

I have a Officejet 4650. I cannot keep it connected wireless. Can I connect a cable to the printer straight to the router

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Just got it last month

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have two pcs and a ipad. pcs are running windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I bought it. Was online with HP last week for 2 hours. worked for one day. Have also checked with internet provider, and no problems on their end

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Just how to get it to work and stay working

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
4/1/2017
Technician: Sudipto, Engineer replied 1 year ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,158
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 1 year ago

Can you tell me the make and model no. of the router?

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Customer reply replied 1 year ago
ubee mta
Technician: Sudipto, Engineer replied 1 year ago

Can you check the bottom of the router and let me know the model no.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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