Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have just purchased a canon pima MG 3029. I have a mac…

Customer Question
I have just purchased a...
I have just purchased a canon pima MG 3029. I have a mac desktop, iPhone, and iPad pro. I have been able to connect the computer and printer on my wireless network. I am unable to connect the printer to my phone of iPad. I have downloaded the app from the app store, and keep getting into an endless loop.
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
4/1/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,253
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question
Technician: Josh, Technician replied 1 year ago

Hi Gordon,

Which app did you download from the store?

Ask Your Own Printers Question
Customer reply replied 1 year ago
it was canon/selfie???? something like that. It now appears on my phone as CANON PRINT
Technician: Josh, Technician replied 1 year ago

Okay, that is the correct app.

What is not working? If you open the app, you are not able to print?

Ask Your Own Printers Question
Customer reply replied 1 year ago
I absolutely object to having to pay for something that should have worked in the first instance for a brand new product. I was trying to connect to canon's help desk and I've been redirected to this site. I see no reason to continue. I'll try to contact Canon directly on monday and if that doesn't work, I'll return the printer. End of story.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I can't get my smart phone to recognize the Canon printer it
I can't get my smart phone to recognize the Canon printer it won't let me get it online to my network … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I am not a tech savvy person. I want to download Canon PRINT
Hello I am not a tech savvy person. I want to download Canon PRINT to my iPhone 7 and it won't download … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
It's not printing from my iPad or iPhone or laptop. Says no
It's not printing from my iPad or iPhone or laptop. Says no air printers found. They need to talk to my modem and so does the printer it is a canon pic a mg 3520 … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I bought a new canon pima mg 3029 printer and I don't know
I bought a new canon pima mg 3029 printer and I don't know how to set-up. It is on and the button is flashing green beside wireless however, I can't print anything. Help please … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Unable to connect iPad wirelessly to mg-7720, Canon mg-7720,
Hello, unable to connect iPad wirelessly to mg-7720 … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Just have problem copying online magazine groups of pages at
Just have problem copying online magazine groups of pages at once? … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I just set up Canon Selphy on my internet. Trying to print
I just set up Canon Selphy on my internet. Trying to print photo from my iPad. Keep getting failed to print message on iPad. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I just bought a pima mg7720 to replace an Epson wf-3640
I just bought a pima mg7720 to replace an Epson wf-3640 which proved to be pretty much worthless. I've been trying to install it on my Mac. It's like trying to extract teeth. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Looking for app for hp MVP-m127fw mono laser jet, Just
Not sure I was told at the store to download the app for this printer. Can't locate the app to download… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Recently I have not been able to connect to my Cannon Pixar
Recently I have not been able to connect to my Cannon Pixar MG2920 to print photos from my iPhone. The setup is to use my wifi. I'm at a loss here. The message I am receiving is: "Cannot communicate w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a wireless PIXMA MG 3620 printer and cannot create
I have a wireless PIXMA MG 3620 printer and cannot create and wrie a document from my IPad that I can print. It calls for the cloud which this series of printer doesn't have. Can you help?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Canon Pixma MG3520 printer and I want to do air
I have a Canon Pixma MG3520 printer and I want to do air printing from my iPad and iPhone. I don't seem to be able to do this. Presently I have to e-mail material to be printed to my desktop printer w… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I am unable to get my MG 6669 printer to print from my iPad.
I am unable to get my MG 6669 printer to print from my iPad. The iPad is stand alone.Can you help? Jim… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a new canon MG 2922 wireless printer that I have successfully
I have a new canon MG 2922 wireless printer that I have successfully set up to do wireless printing from our desktop. How do I get my wife's IPad to recognize this printer?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Pixma MG 5220...trying to use Airprint from my iPad. It is
Pixma MG 5220...trying to use Airprint from my iPad. It is on the same WiFi network as my printer..but iPad is not finding the device!… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a Canon Pixma 5320, and it wont print from our iPads
I have a Canon Pixma 5320, and it won't print from our iPads or iPhones--it did when we first set it up, but doesn't any more. I checked to be sure the printer is connected to our wireless network. Al… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Canon Pixma mg5220 and iMac are both connected wirelessly
My Canon Pixma mg5220 and iMac are both connected wirelessly to my modem, but when I try to print something, I get "printer not connected." Can you suggest the problem and solution?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I HAVE A CANON PIMA MP460 MULTIFUNCTION PRINTER. WE HAVE IT
I HAVE A CANON PIMA MP460 MULTIFUNCTION PRINTER. WE HAVE IT SETUP ON OUR WIRELESS NETWORK IN OUR HOME AND INTERACT THRU A MACBOOK PRO. IT WORKS VERY WELL AND WE LOVEIT BUT THEN WE "UPGRADED"TO SNOW LE… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x