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We have brother gt-3 t-shirt printer and were printing a…

Customer Question
Hi john we have...

Hi john we have brother gt-3 t-shirt printer and were printing a shirt. the printer made some unusual noise and then we were instructued to turn off We turned off, then turned nback on and try to print again. The same error came up and we turned off again and now it will not turn on at all

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

It is about 2 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Gt-341

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing the printer was operating as normal and we have printed around 25 shirts thi smorning.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

We are running pc on windows 10

Submitted: 1 year ago.Category: Printers
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Answered in 38 minutes by:
4/1/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi,
Would it be OK If I connected and had a look?
Thanks
Kevin

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Customer reply replied 1 year ago
We have fixed the problem, we no longer need your service
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

No problem.

If you could rate me at the top so I still get credit for my time

Thanks

Kevin

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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