Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cannot get it to print, MFC-J4310DW,,,2years old, OSX

Customer Question
Cannot get it to...

Cannot get it to print

Technician's Assistant: What's the make/model number of your printer? How old is it?

MFC-J4310DW,,,2years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

OSX 10.9.5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ever Since New

Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
4/1/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Printers Question
Technician: Josh, Technician replied 1 year ago

Are you trying to setup your printer via Wi-Fi or USB?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Every time I print a document I have to reprogram the WiFi
Every time I print a document I have to reprogram the WiFi code. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It won't print numbers! First noticed this when i tried to
It won't print numbers! First noticed this when i tried to print concert tix last year. Now I get same thing when i print tax returns. Just little empty boxes instead of numbers … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I don't find the option for double sided printing on my
i don't find the option for double sided printing on my brother mfc-9130 … read more
Josh
Josh
Technician
22,292 satisfied customers
I got a new computer, and ever since, my brother MFC won't
I got a new computer, and ever since, my brother MFC won't work. Pop ups say I need a driver for it. I don't want to pay $30 for a driver. It's brother MFC-J470DW. … read more
Josh
Josh
Technician
22,292 satisfied customers
I'm trying to print, it said the heads need clean. Then it
I'm trying to print, it said the heads need clean. Then it said I needed to replace black and LM cartridges. I did and it says it doesn't recognize the LM cartridge. I've removed and reinstalled it se… read more
Josh
Josh
Technician
22,292 satisfied customers
How, how do i connect my printer to my network? it is a lc
how do i connect my printer to my network? it is a lc 203 . mfc j 4420 dw. … read more
Cody
Cody
Computer Science
2,449 satisfied customers
I left home for three months and my printer disappeared from
I left home for three months and my printer disappeared from my control panel. what do I do to fix CMF … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a brother MFC-L2703DW and have just had the NBN
I have a brother MFC-L2703DW and have just had the NBN connected. Ever since it has been connected the printer is in an error state. I cannot get anything to print. thanks … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It will print one page for my with incorrect alignment and
it will print one page for my with incorrect alignment and then the next page will be even more off and the third page blank. I have got new ink and done a hard restart … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I relocated it to a new residence and the wifi connection to
I relocated it to a new residence and the wifi connection to my laptop is not working … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
S off line what can I do to fix it" MFC-J87ODW 2years old,
no, just want to be able to print again. I can print manually… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My printer is printing blank pages. Prior to this, it would
My printer is printing blank pages. Prior to this, it would only print color graphics. Any suggestions? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I own a brother printer model dcp-7020. Ever since I updated
Hello. I own a brother printer model dcp-7020. Ever since I updated my computer poerating system to Mac Capitan, the printer tells me I need to go to the app store to make it compatible. I am a comput… read more
Josh
Josh
Technician
22,292 satisfied customers
Is OSX 10.9.5 compatible with Epson WF 2540 9.04? Have
Is OSX 10.9.5 compatible with Epson WF 2540 9.04 ? Have reinstalled several times, new cables, etc, will not print anything.… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
I am using a Brother MFC-5460CN with my Apple Mac running
I am using a Brother MFC-5460CN with my Apple Mac running OSX 10.9.5. I am having a real problem using the printer as I get the message saying the printer is not connected, when in fact it is. I have … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Brother Printer has all new ink cartridges in and all of
My Brother Printer has all new ink cartridges in and all of a sudden is not printing, it prints so faded you cannot read Model MFC-J4310DW… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Samsung Multifunction Xpress Print/Copy/Scan/Fax says it supports
Samsung Multifunction Xpress Print/Copy/Scan/Fax says it supports a Mac OS X 1-5-10.9 - whereas my Apple is a Max OX X 10.9.5. Would a HP Laserjet Pro 200 color MFP M286nw be more suitable & how do th… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
HOw do I download the necessary programs to my Mac OSX 10.7.5
HOw do I download the necessary programs to my Mac OSX 10.7.5 to be able to use Brother MFC-7860DN… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x