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Prints black pages and has new ink, Brothers mfc j825dw, Pc…

Customer Question
Prints black pages and...

Prints black pages and has new ink

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brothers mfc j825dw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Keeps happening and for aslong as i had the printer. I will buy new ink and then it only works a few times

Submitted: 1 year ago.Category: Printers
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Answered in 12 minutes by:
3/22/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 1 year ago

Hi

Can I connect and have a look?

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Customer reply replied 1 year ago
No I am using my cell on this conversation and my laptop is hooked up to the printer
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

I could connect to the pc if possible

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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