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Upgraded laptops, still using windows 7. Using same HP

Customer Question
Upgraded laptops, still using...

Upgraded laptops, still using windows 7. Using same HP Office Jet Por K8600 11x17 printer as before. Never had any issues determining print size on autocad, nitro pdf etc. Now will only print 8x11.5. I have reloaded drivers tried changing paper size in different areas. Does offer tabloid size.

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Oct 1 2008 Serial th8a12206m

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lenovo pc windows 7 64 bit

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I changed laptops and i upgraded the office suite to current version.

Submitted: 1 year ago.Category: Printers
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Answered in 44 minutes by:
3/21/2017
Technician: Jay D, Computer Engineer replied 1 year ago
Jay D
Jay D, Computer Engineer
Category: Printers
Satisfied Customers: 681
Experience: Business Owner at LCS
Verified

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you. Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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