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I just bought a new Epson 3620. Finally have it set up--I…

Customer Question
I just bought a...

I just bought a new Epson 3620. Finally have it set up--I thought with WIFI! However, now I want to scan a picture and send it to my email. I am stuck I sure would appreciate some help!

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I just bought it at Office Max yesterday

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac--I'm not too techy--what do you mean Operating System?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am just getting it set up and have thus far not used it to scan to email

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
3/21/2017
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,466
Experience: 10+ years work experience.
Verified

Hello,
I am the person that will be helping you today.

Are you able to scan items from the printer or from the Mac computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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