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I have a wireless HP photosmart 5510 B111a printer that

Customer Question
I have a wireless...

I have a wireless HP photosmart 5510 B111a printer that won't connect to my Cisco router wirelessly.. How do I change the setting to WPA-AES?

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

5 yrs old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Ipad

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

In Dec 2016 it worked

Submitted: 1 year ago.Category: Printers
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Answered in 18 minutes by:
3/21/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 1 year ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,820
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Setup wireless on your printer again by folowing the instructions below.

  1. On the printer control panel, touch the Wireless icon, and then touch Settings.

  2. Touch Wireless Setup Wizard. The wizard searches for and displays a list of available networks.

  3. Touch the name of your network, and then follow the on-screen instructions to enter the wireless password, and connect the printer to the network.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,820
6,820 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Printer and Office Equip. Specialist

6,820 satisfied customers

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