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My Brother MFC7860 lazer printer reads" change Drum" but new…

Customer Question
My Brother MFC7860 lazer...

My Brother MFC7860 lazer printer reads " change Drum" but new drum and toner do not work. how do I over-ride the error message/instructions?

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

MFC7860DW I cannot remember when purchased but best guess is 5 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Windows 7

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

4- 5 days...nothing unusual happened prior to message

Submitted: 1 year ago.Category: Printers
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Answered in 6 minutes by:
3/21/2017
Technician: Robert French,
 replied 1 year ago
Robert French
Category: Printers
Satisfied Customers: 63
Experience: network administrator at PECU
Verified

Hello, my name is ***** ***** I will do my best to help you today.

This is usually due to not remembering to reset the drum counter. Please try the below steps and let me know if that helped.

Make usre the machine is turned on.

Open the front cover

Press Clear or Clear/Black on the control panel

Do one of the following.

  • If your Brother machine has a numeric keypad:
    Press 1 to reset the drum counter.
  • If your Brother machine doesn't have a numeric keypad:
    Press the Up Arrow Key to reset the drum counter.
  • When the LCD shows Accepted, close the front cover.
Ask Your Own Printers Question
Technician: Robert French,
 replied 1 year ago

Hello,

Just checking to see if you needed any more help with this question or if that answered your question. Also, I would appreciate it if you could rate your experience.

Thank you,

Robert

Ask Your Own Printers Question
Technician: Robert French,
 replied 1 year ago

Hello, just checking again to see if that answered your question or if you need anymore help. If that answered your question, I would really appreciate it if you could rate your experience with me.

Thank you,

Robert

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Satisfied Customers: 63
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Experience: network administrator at PECU

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