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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I think I have a clogged head. The printer does not seem to

Customer Question

I think I have a clogged head. The printer does not seem to be printing black.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Its a all in one 410 about 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: going on for 5 days. The printer was running fine before that, no problem
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, thanks
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Are you referring to an Epson xp-410, or a HP photojet C410a?

Customer: replied 7 months ago.
Epson 400xp
Customer: replied 7 months ago.
Please tell me how to troubleshoot this printer
Customer: replied 7 months ago.
Nathan did you get my answer