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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer stoped printing i tried new ink but it still

Customer Question

my printer stoped printing i tried new ink but it still dosen't work
JA: What's the exact make and model of your printer?
Customer: product number is ***** serial no is cn3663131v
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i am printing from a lenovo
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started yesterday i was able to print the day before and then my computer tech added a office program so that i could down load a attachment and it hasen't worked since
JA: Anything else you want the printer expert to know before I connect you?
Customer: my phone number is(###) ###-####please call
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Are you getting any error messages, or is it non responsive, or does it go through the motions but outputs a blank page?